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Frequently Asked Questions 

  1. What is Swopshop?
    Swopshop is a unique second-hand store with a reuse concept in Malmö. This website is an extension of what we do in-store, aiming to inspire you towards a more sustainable lifestyle. We see ourselves as the most obvious and fastest solution for increasing reuse management in every local area.

  2. How does swapping work?
    Swapping is simple. Pack a bag with clean, intact clothes. Drop them off at the store where we evaluate the items. Pick what you want and when you want, for the full deposit value of the items you brought in. Pay a 25 SEK/item deposit fee or buy a pre-packaged option on this website.

  3. Does it cost anything to have a credit account?
    No, it's free.

  4. Can I donate clothes?
    Yes, you can. If you're donating more than one bag per visit, we appreciate it if you call ahead to ask. This is to ensure we can accommodate larger donations. Call us at 070-3456771.

  5. Do I have a right to exchange?
    Unfortunately, no, as we are already a swap store, and you pay a small fee to swap.

  6. How do I create an account?
    Click at the top right corner of the website to create an account. (The credit account with point balance in the form of green hearts is not fully implemented yet. Thank you for your patience.)

  7. What do I do if I forget my password?
    If you forget your password, click on "Forgot password?" on the login page. Follow the instructions to reset your password via email.

  8. How can I contact Swopshop?
    For any questions or concerns, you can reach our team through "Contact Us" or call us at 070-3456771. We're here to help!

  9. Is my personal information secure with Swopshop?
    Yes, we take your privacy seriously. We only use digital platforms that protect your personal data.

  10. Can I just come in and buy clothes in the store?
    Absolutely, you can buy clothes from us in the usual way. However, we will take the opportunity to explain our Swop system.

  11. Can I give feedback on the Swopshop website?
    We welcome feedback and suggestions! Please feel free to contact us via dev@swopshop.se with ideas on how we can improve our platform.

 

Need more help?
If you have other questions or need assistance, don't hesitate to contact us!

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